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Cancellation Policy:
We (Executive Car Service Co.) must receive your request for
cancellation of our transportation services at least 24 hours
before the service should start. If the transportation services
you ordered are prepaid WE WILL NOT BE ABLE TO REFUND YOUR MONEY
if we (Executive Car Service Co.)
do not receive your request for the cancellation at least 24
HOURS before the services should start.
Thank you for your cooperation!
To cancel your reservation:
- Call us at any time at 1(877) 588-1589 or
- E-mail us at
cancel@mya1limousine.com
Executive Car Service Co. Policies and Terms
By placing a reservation with Executive Car Service Co. you acknowledge and expressly
agree to the following policies, terms and conditions and further expressly
authorize Executive Car Service Co. to charge your credit card in full for all charges
relating to your reservation, including, but not limited to, charging your
credit card in full for the reservation should you be considered a no-show.
Service is deemed rendered, whether you enter the vehicle or not, when the
cancellation period is reached.
Voucher Presentation to Chauffeur
All Clients are required to sign and present the emailed or faxed Voucher to
their Driver at pick-up; unless a signed authorization has been placed on file
with Executive Car Service Co. prior to pick-up.
Privacy Policy
Executive Car Service Co. and its Affiliates' do not sell, rent or disseminate your
personal and financial information to any outside third parties.
Executive Car Service Co. and it's Affiliates reserves the right to use the information
supplied to provide requested services and collect payment for services rendered
in accordance with our rates, terms and policies.
Airport Arrival Transfer Wait Time
Executive Car Service Co. provides up to 30 minutes of free wait time (up to 45 minutes of
free wait time on International Arrivals requiring Customs Clearance) on each
Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do
not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl.
Arrivals requiring Customs Clearance) of your plane landing we will consider you
a "no-show" and you will be charged in full for the reservation.
Update of Airport Transfer Flight Arrival Times
Executive Car Service Co. and its Affiliates update all flight arrival times when a
correct flight number is provided, but the update are only as reliable as the
information we are provided by the Airline or Airport.
Point to Point Transfers
Executive Car Service Co. provides up to a 10 minute grace period at pick-up; before wait
time charges apply at the hourly rate of the vehicle + 20% gratuity billed in Ѕ
hour increments (1 hour for Coaches and Buses). Point to Point Transfers include
all Return Airport Transfers, Cruise Port Transfers, Point A to Point B
Transfers and all non hourly reservations.
Hourly Reservations and Posted Minimums:
Hourly orders are billed the number of hours you ordered the vehicle for; then
in Ѕ hour (1 hour for Buses/Coaches) increments thereafter. Minimum posted
number of hours; is only the minimum number of hours we will accept an order for
not what you will be billed for.
No-Show Policy
On all reservations you will be considered a no-show at 30 minutes (45 minutes
for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up
time; if you have not met your Chauffeur or contacted us by phone, you will be
charged in full for the reservation. To avoid being charged as a no-show, do not
leave your location without contacting Executive Car Service Co. by phone.
Change Policy
Requires that all changes be received by phone (changes cannot be made with
drivers) at least 12 hours prior to p/up. Orders & are subject to availability.
If, a change cannot be accommodated & results in a cancel you will be charged in
full for the order.
Vehicle Request Policy
Executive Car Service Co. and Affiliates reserve the right to upgrade a vehicle request to
accommodate a client's reservation at no charge to the client if deemed
necessary by Executive Car Service Co. or its Affiliates.
Rates & Billing:
All Rates are subject to audit after order completion; to include actual tolls,
parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the
number of hours you ordered the vehicle for; then in Ѕ hour (1 hour for
Buses/Coaches) increments thereafter. Minimum posted number of hours; is only
the minimum number of hours we will accept an order for not what you will be
billed for.
Executive Car Service Co. rates are billed, including, applicable fees/taxes and a 20%
Chauffeur service charge. If you feel would like to provide an additional
gratuity it is at your sole discretion. If, you choose to provide an additional
cash gratuity; it is at your sole discretion, and is only in addition to the 20%
you have already paid for. You will not receive a full or partial refund for the
20% Gratuity by providing a cash tip to the Chauffeur.
Surcharges
All out of pocket charges, including, but not limited to; road tolls, parking,
airport fees and carts will be billed to the client.
Payment Methods
Executive Car Service Co. accepts Visa, MasterCard & American Express.
All charges, including gratuities are billed to your credit card/account. Credit
Cards are charged 48 hours prior to p/up time. Executive Car Service Co. Chauffeurs do not
collect charges in cash. Please be aware if a cash payment is given to Chauffeur
it will be considered an addl. gratuity & cannot, by labor law, be recovered
from Chauffeur.
Affiliate Service Policy
Executive Car Service Co. utilizes, at its own discretion, Affiliates to provide Limousine
and Ground Transportation services as requested by our clients.
Vehicle Images
Vehicles Images listed on the Executive Car Service Co. Websites may differ from the
actual vehicle; all Executive Car Service Co. Affiliated vehicles are late model and
impeccably maintained.
Lost or Damaged Items
Executive Car Service Co. and its Affiliates are not responsible
for items that are left in the vehicle, lost or damaged.
Executive Car Service Co. reserves the right to charge a
delivery fee for returning lost items if found. The rate will be equal to the
rate of an Airport Transfer to your location plus 20% Chauffeur gratuity.
Executive Car Service Co. Affiliates and their Chauffeurs will assist with luggage at a
client's request, but assume no liability for doing so.
Uncontrollable Acts, Acts of God and/or Acts of Mother Nature
Executive Car Service Co. and its Affiliates are not responsible for acts of God, acts of
Mother Nature and/or circumstances that are beyond our control; including, but
not limited to traffic congestion, road closures, accidents, flight delays,
weather delays, road closures etc.
Vehicle Damage/Cleaning
The Party paying for the Reservation is responsible for all damages and/or
cleaning charges incurred by the renter and/or Party of the Renter, including
but not limited to: Vomit/Sickness ($300 Cleaning Fee), Alcohol Spillage ($250,
Cleaning Fee), Broken Glassware ($50, Replacement Set), Burns ($500
Replacement/Repair), Upholstery Tears ($500-1000, Replacement/Repair) and/or
Opening a Car Door into another Vehicle or Stationary Object ($1500-2000) etc.
Termination of any reservation by Executive Car Service Co. or its Affiliates
Executive Car Service Co. reserves the right to terminate any
reservation without refund, if the Operator or the Executive Car
Service Co. Dispatcher on duty feels that the Renter
and /or Party of the Renter is putting the Operator or the mode of
transportation or the Renter/and/or Party of the Renter in danger of injury. Or,
if the Renter and/or Party of the Renter are in the possession of any illegal
material and/or substance, this service will be canceled without refund. This is
without exception.
Rate Changes
Executive Car Service Co. and its Affiliates reserve the right to change rates at any time
without notice.
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